Report a Faulty Device

Fill in this form to report faulty devices to Firstbeat Support Team.

First make sure that you have the device serial number, a working email address and a printer. Please fill in all the requested information carefully. This speeds up the processing the request and repairing your device. Please do not send your device until you have received an email confirmation that your service request has been received.

Which Firstbeat device your service request concerns?*
- Firstbeat Bodyguard
- Firstbeat Team Receiver
- Firstbeat Heart Rate Belt
Bodyguard type*
Firstbeat Bodyguard 2: Serial number can be found at the back of the device from the white label, LOTBG...
Firstbeat Bodyguard: Serial number can be found at the back of the device from the silver label, FB...
- Bodyguard 2
- Bodyguard 1
Team Receiver type*
Firstbeat Team Receiver: Serial number can be found at the back of the device from the silver label, s/n...
- Team Receiver 80
- Team Receiver 30
- Receiver 10
Heart Rate Belt type*
Firstbeat Textile heart rate belt: Serial number can be found at the back of the device, incl. eight digits.
Firstbeat Plastic Heart Rate Belt: Serial number can be found at the back of the device, incl. five, six or seven digits.
- Textile Heart Rate Belt
- Plastic Heart Rate Belt
Device*
Click the "+" icon to add multiple devices.
Device serial number Detailed description of the fault
I want to receive a cost estimate*
- Yes
- No

Name*
Firstname Lastname
Email*
Please add a valid email, we will respond to this address.
Organization
Address*
Provide your address for returning the device.

Street Address City State / Province / Region ZIP / Postal Code Country
Phone*

Device serial number	Detailed description of the fault

Report a Faulty Device

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