Report a Faulty Device

Fill in this form to report faulty devices to Firstbeat Support Team.

First make sure that you have the device serial number, a working email address and a printer. Please fill in all the requested information carefully. This speeds up the processing the request and repairing your device. Please do not send your device until you have received an email confirmation that your service request has been received.

Step 1 of 2

  • Click the “black dot” after the first line to add multiple devices.
    Device serial number Detailed description of the fault