Report a Faulty Device

Fill in this form to report faulty devices to Firstbeat Support Team.

First make sure that you have the device serial number, a working email address and a printer. Please fill in all the requested information carefully. This speeds up the processing the request and repairing your device. Please do not send your device until you have received an email confirmation that your service request has been received.

Step 1 of 2

Which Firstbeat device your service request concerns?*
- Firstbeat Bodyguard 2
- Firstbeat Bodyguard 3
- Firstbeat Team Receiver
- Firstbeat Heart Rate Belt
- Firstbeat Sports Sensor
- Firstbeat Sports Sensor Strap

Device*

Click the “black dot” after the first line to add multiple devices.

Device serial number	Detailed description of the fault

I want to receive a cost estimate*
- Yes
- No

Name*

Firstname

Lastname
Email*
Please add a valid email, we will respond to this address.
Organization
Address*
Provide your address for returning the device.

Street Address

City

State / Province / Region

ZIP / Postal Code

Country
Phone*